Readless

Frequently Asked Questions

Everything you need to know about Readless

General

Q.01#

How does Readless work?

Readless uses AI to create summaries that capture the key points from your email newsletters, Substack publications, and RSS feeds. Instead of reading dozens of individual sources, you get one consolidated digest with the most important information. You can choose your delivery schedule, customize which sources to include, and select between concise or detailed summary styles. Pro users can connect Substack publications (paste a handle or URL) and add RSS feeds directly to their digest schedules.

Q.02#

Can I choose which newsletters to include?

Yes! With the Pro plan, you can create custom schedules and filter specific senders. You have complete control over which newsletters appear in each digest.

Q.03#

What happens to my original newsletters?

Your original newsletters are safely stored in your account. You can access the full, original content anytime from your dashboard. The AI summaries are designed to capture key information, but if you ever want to read the complete newsletter, it's just a click away.

Q.04#

How do I subscribe newsletters to Readless?

After signing up, you'll receive a custom email address (like yourname@mail.readless.app). Simply forward your newsletters to this address or update your newsletter subscriptions to use this email. Any newsletter sent to your Readless email will automatically be processed and included in your digests.

Q.05#

Can I use Readless with my existing email address?

Yes! You can keep all your existing newsletter subscriptions. Just forward newsletters to your custom Readless email address, or update your subscriptions to use your Readless email. Your digest summaries will be sent to your primary email address on your chosen schedule.

Features

Q.01#

How accurate are the AI summaries?

Readless only summarizes what is actually in the original — it never invents or fabricates information. The system is tuned to preserve specific facts (numbers, names, dates, direct quotes, attributions, and explicit claims) while compressing filler, intro padding, and repeated context. Every digest entry links directly to the full original newsletter, so you can verify any detail in one click. Most users find that key insights, data points, and action items pass through faithfully while ad/sponsor blocks and boilerplate are removed.

Q.02#

What's the difference between Concise and Detailed summaries?

Concise summaries provide quick bullet points highlighting the most critical information—perfect for busy professionals who want to scan quickly. Detailed summaries offer more context and explanation while still being significantly shorter than the original newsletters. Most users save 85-90% of their reading time with either style.

Q.03#

Can I change my digest schedule?

Absolutely! You can adjust your digest schedule anytime. Choose which days of the week to receive digests and what time works best for you. Pro users can create multiple schedules—for example, a daily digest for urgent industry news and a weekly digest for in-depth analysis.

Q.04#

Does Readless work with all newsletters?

Readless works with virtually all text-based email newsletters. We handle both plain text and HTML newsletters, extracting and summarizing the main content while filtering out ads, tracking pixels, and promotional elements. If a newsletter is primarily images or PDFs, those won't be summarized but will still be accessible in your dashboard.

Q.05#

Can I exclude certain newsletters from my digest?

Yes! Pro users can create sender filters to control exactly which newsletters appear in each digest. You can also suppress specific senders entirely if you want to keep them but not include them in any digest.

Q.06#

Does Readless support RSS feeds?

Yes! Pro users can add RSS feed URLs directly to their digest schedules. RSS content is summarized by AI and included alongside your newsletters in the same digest. This lets you consolidate newsletters and RSS sources into one daily read.

Q.07#

Does Readless work with Substack?

Yes — natively. Open the Sources tab and choose 'Connect Substack' (or use the matching option in the setup wizard). Paste any Substack handle (@name), profile URL, or publication URL and Readless connects it as a Substack source — not a generic RSS feed. If the author runs multiple publications, you'll see a picker so you can select which to add. Each connected Substack appears with its own Substack mark in your Sources list, and free + paid posts flow into your digest with AI summaries.

Q.08#

How does Readless handle the same story showing up in multiple newsletters?

When several newsletters cover the same launch, study, or news event, Readless detects the overlap and merges them into a single summary that combines insights from every source. Instead of reading the same story 3-5 times across your subscriptions, you get one synthesized item with links to every newsletter that covered it. This typically removes 30-40% of redundant reading at high subscription volumes.

Pricing & Billing

Q.01#

What's included in the free trial?

Your 7-day free trial includes full access to Pro features: multiple custom schedules, sender filtering, both summary styles, and unlimited newsletters. No charge today. You can cancel anytime during the trial with no charges.

Q.02#

Can I change plans anytime?

Yes! You can upgrade or downgrade your plan at any time from your account settings. If you upgrade, you'll get immediate access to Pro features. If you downgrade, the change takes effect at the end of your current billing period.

Q.03#

What happens if I cancel?

If you cancel, you'll retain access to your plan's features until the end of your current billing period. After that, your digests will stop, but your account and newsletter data remain accessible. You can reactivate anytime to resume your digests.

Q.04#

Do you offer refunds?

We offer a 7-day money-back guarantee. If you're not satisfied within the first 7 days of your paid subscription, contact us for a full refund. After 7 days, we generally don't offer refunds, but we're happy to help resolve any issues you're experiencing.

Q.05#

Is there a discount for annual billing?

Currently we offer monthly billing. We're working on annual plans with discounted pricing. Sign up for our newsletter or check back soon for updates on annual billing options.

Privacy & Security

Q.01#

Is my data safe?

Absolutely. We use industry-standard encryption for all data in transit and at rest. Your newsletters are processed securely and never shared with third parties. We're committed to protecting your privacy and only use your data to provide the service.

Q.02#

Do you sell my email or data?

Never. We don't sell, rent, or share your data with anyone. Your newsletters and email addresses are kept completely private. We only process your newsletters to generate your digests—that's it.

Q.03#

Can you read my newsletters?

Our AI processes your newsletters automatically to generate summaries. No human at Readless reads your newsletters. The processing is fully automated and your content remains private.

Q.04#

How long do you keep my newsletters?

We store your newsletters for 90 days by default, giving you time to access original content if needed. Older newsletters are automatically deleted. You can adjust retention settings or manually delete newsletters anytime from your dashboard.

Q.05#

What happens to my data if I cancel?

If you cancel, your data is retained for 30 days in case you want to reactivate. After 30 days, all your newsletters and digests are permanently deleted. You can request immediate deletion of all data by contacting support.

Technical

Q.01#

What email providers does Readless work with?

Readless works with all email providers including Gmail, Outlook, Yahoo, ProtonMail, and custom domains. Your digest can be delivered to any email address you choose.

Q.02#

Can I integrate Readless with other tools?

Currently Readless works as a standalone service. Pro includes built-in RSS feed support, so you can add RSS feeds directly to your digest schedules. We're exploring further integrations with productivity tools and note-taking apps. If you have specific integration requests, let us know!

Q.03#

Is there a mobile app?

Readless is currently web-based and mobile-responsive, so you can access it from any device's browser. Your digests are delivered via email, so you can read them in your favorite email app. We're considering native mobile apps based on user feedback.

Q.04#

How do I update my delivery email address?

You can update your receiving email address from your account settings. We'll send a verification email to confirm the new address before making the change. This ensures your digests are always delivered to the right place.

Q.05#

What if a newsletter doesn't get processed?

If a newsletter doesn't appear in your digest, first check that it was sent to your Readless email address. Ensure it's not in your spam folder. If the issue persists, contact support with the newsletter details and we'll investigate immediately.

Q.06#

Which newsletter platforms does Readless work with?

Readless works with newsletters from every major platform — Substack, beehiiv, Ghost, Kit (formerly ConvertKit), Mailchimp, Buttondown, Revue successors, Medium subscriptions, LinkedIn newsletters, and the in-house systems used by The Information, Stratechery, Axios, Morning Brew, TLDR, and Politico. More importantly, Readless ingests any email sent to your custom @mail.readless.app address and any RSS feed URL you add — so platform compatibility is not a constraint. If a newsletter is delivered by email or has an RSS feed, Readless can include it in your digest.

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