Question 1

How does Readless work?

Accepted Answer

Readless uses AI to create summaries that capture the key points from all your email newsletter subscriptions. Instead of reading dozens of individual newsletters, you get one consolidated digest with the most important information. You can choose your delivery schedule, customize which newsletters to include, and select between concise or detailed summary styles.

Question 2

Can I choose which newsletters to include?

Accepted Answer

Yes! With the Pro plan, you can create custom schedules and filter specific senders. You have complete control over which newsletters appear in each digest. The Lite plan includes all newsletters in a single daily digest, while Pro allows you to separate newsletters into different digests with different schedules.

Question 3

What happens to my original newsletters?

Accepted Answer

Your original newsletters are safely stored in your account. You can access the full, original content anytime from your dashboard. The AI summaries are designed to capture key information, but if you ever want to read the complete newsletter, it's just a click away.

Question 4

How do I subscribe newsletters to Readless?

Accepted Answer

After signing up, you'll receive a custom email address (like yourname@mail.readless.app). Simply forward your newsletters to this address or update your newsletter subscriptions to use this email. Any newsletter sent to your Readless email will automatically be processed and included in your digests.

Question 5

Can I use Readless with my existing email address?

Accepted Answer

Yes! You can keep all your existing newsletter subscriptions. Just forward newsletters to your custom Readless email address, or update your subscriptions to use your Readless email. Your digest summaries will be sent to your primary email address on your chosen schedule.

Question 6

How accurate are the AI summaries?

Accepted Answer

Our summaries are highly accurate and capture the most important information from each newsletter. We use advanced AI models specifically optimized for newsletter content. The summaries include key facts, data points, main arguments, and actionable insights while filtering out promotional content and noise.

Question 7

What's the difference between Concise and Detailed summaries?

Accepted Answer

Concise summaries provide quick bullet points highlighting the most critical information—perfect for busy professionals who want to scan quickly. Detailed summaries offer more context and explanation while still being significantly shorter than the original newsletters. Most users save 85-90% of their reading time with either style.

Question 8

Can I change my digest schedule?

Accepted Answer

Absolutely! You can adjust your digest schedule anytime. Choose which days of the week to receive digests and what time works best for you. Pro users can create multiple schedules—for example, a daily digest for urgent industry news and a weekly digest for in-depth analysis.

Question 9

Does Readless work with all newsletters?

Accepted Answer

Readless works with virtually all text-based email newsletters. We handle both plain text and HTML newsletters, extracting and summarizing the main content while filtering out ads, tracking pixels, and promotional elements. If a newsletter is primarily images or PDFs, those won't be summarized but will still be accessible in your dashboard.

Question 10

Can I exclude certain newsletters from my digest?

Accepted Answer

Yes! Pro users can create sender filters to control exactly which newsletters appear in each digest. You can also suppress specific senders entirely if you want to keep them but not include them in any digest.

Question 11

What's included in the free trial?

Accepted Answer

Your 7-day free trial includes full access to Pro features: multiple custom schedules, sender filtering, both summary styles, and unlimited newsletters. No credit card required upfront. You can cancel anytime during the trial with no charges.

Question 12

Can I change plans anytime?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time from your account settings. If you upgrade, you'll get immediate access to Pro features. If you downgrade, the change takes effect at the end of your current billing period.

Question 13

What happens if I cancel?

Accepted Answer

If you cancel, you'll retain access to your plan's features until the end of your current billing period. After that, your digests will stop, but your account and newsletter data remain accessible. You can reactivate anytime to resume your digests.

Question 14

Do you offer refunds?

Accepted Answer

We offer a 7-day money-back guarantee. If you're not satisfied within the first 7 days of your paid subscription, contact us for a full refund. After 7 days, we generally don't offer refunds, but we're happy to help resolve any issues you're experiencing.

Question 15

Is there a discount for annual billing?

Accepted Answer

Currently we offer monthly billing. We're working on annual plans with discounted pricing. Sign up for our newsletter or check back soon for updates on annual billing options.

Question 16

Is my data safe?

Accepted Answer

Absolutely. We use industry-standard encryption for all data in transit and at rest. Your newsletters are processed securely and never shared with third parties. We're committed to protecting your privacy and only use your data to provide the service.

Question 17

Do you sell my email or data?

Accepted Answer

Never. We don't sell, rent, or share your data with anyone. Your newsletters and email addresses are kept completely private. We only process your newsletters to generate your digests—that's it.

Question 18

Can you read my newsletters?

Accepted Answer

Our AI processes your newsletters automatically to generate summaries. No human at Readless reads your newsletters. The processing is fully automated and your content remains private.

Question 19

How long do you keep my newsletters?

Accepted Answer

We store your newsletters for 90 days by default, giving you time to access original content if needed. Older newsletters are automatically deleted. You can adjust retention settings or manually delete newsletters anytime from your dashboard.

Question 20

What happens to my data if I cancel?

Accepted Answer

If you cancel, your data is retained for 30 days in case you want to reactivate. After 30 days, all your newsletters and digests are permanently deleted. You can request immediate deletion of all data by contacting support.

Question 21

What email providers does Readless work with?

Accepted Answer

Readless works with all email providers including Gmail, Outlook, Yahoo, ProtonMail, and custom domains. Your digest can be delivered to any email address you choose.

Question 22

Can I integrate Readless with other tools?

Accepted Answer

Currently Readless works as a standalone service. We're exploring integrations with productivity tools, RSS readers, and note-taking apps. If you have specific integration requests, let us know!

Question 23

Is there a mobile app?

Accepted Answer

Readless is currently web-based and mobile-responsive, so you can access it from any device's browser. Your digests are delivered via email, so you can read them in your favorite email app. We're considering native mobile apps based on user feedback.

Question 24

How do I update my delivery email address?

Accepted Answer

You can update your receiving email address from your account settings. We'll send a verification email to confirm the new address before making the change. This ensures your digests are always delivered to the right place.

Question 25

What if a newsletter doesn't get processed?

Accepted Answer

If a newsletter doesn't appear in your digest, first check that it was sent to your Readless email address. Ensure it's not in your spam folder. If the issue persists, contact support with the newsletter details and we'll investigate immediately.

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