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Readless

Frequently Asked Questions

Everything you need to know about Readless

General

Q.01#

How does Readless work?

Readless summarizes received newsletter text and content accessible through connected RSS or Substack feeds. Access, format, and processing limits apply; a feed connection does not bypass publisher paywalls. Pro keeps individual source summaries. Hot Topics can highlight a specific story covered by at least two distinct senders; it does not replace those summaries with one merged entry. Max adds Synthesis, an optional thematic briefing with source references.

Q.02#

Can I choose which newsletters to include?

Yes! With the Pro plan, you can create custom schedules and filter specific senders. You have complete control over which newsletters appear in each digest.

Q.03#

What happens to my original newsletters?

Open source links from your digest for the original context; publisher access restrictions apply. Received newsletter emails are also available in your dashboard while stored.

Q.04#

How do I subscribe newsletters to Readless?

Claim your @mail.readless.app address and forward supported newsletter emails to it, or subscribe directly with that address. Processing depends on the content received and your schedule settings. Check the first digest before adding more sources.

Q.05#

Can I use Readless with my existing email address?

Yes! You can keep all your existing newsletter subscriptions. Just forward newsletters to your custom Readless email address, or update your subscriptions to use your Readless email. Your digest summaries will be sent to your primary email address on your chosen schedule.

Features

Q.01#

How accurate are the AI summaries?

AI summaries can contain errors or omit context. Pro offers Concise and Detailed source summaries; Max adds Synthesis. Check important facts, figures, quotations, and decisions against the originals.

Q.02#

What's the difference between Concise and Detailed summaries?

Concise provides brief source summaries; Detailed adds context and explanation. Both are available on Pro and Max. Max also offers the optional Synthesis briefing. Reading time depends on content volume, style, and how often you open originals.

Q.03#

Can I get my digest in a different language than the newsletters I subscribe to?

Yes. On Pro and Max, open Digest Schedule, edit a schedule, choose Preferred digest language, and save. Readless generates summaries of your newsletters, Substack posts, and RSS articles in that language. Supported options: English, French, Spanish, German, Russian, Portuguese, Simplified Chinese, Traditional Chinese, Japanese, Italian, Dutch, and Polish. Auto follows the source content rather than selecting your preferred translation language. This setting applies to future digests on that schedule and is separate from your website or dashboard language. Original articles are not translated.

Q.04#

Can I change my digest schedule?

Absolutely! You can adjust your digest schedule anytime. Choose which days of the week to receive digests and what time works best for you. Pro users can create up to 3 separate schedules, and Max users up to 8—for example, a daily digest for urgent industry news and a weekly digest for in-depth analysis.

Q.05#

Does Readless work with all newsletters?

Readless summarizes received newsletter text and content accessible through connected RSS or Substack feeds. Access, format, and processing limits apply; a feed connection does not bypass publisher paywalls. Image-only issues and attachments may not yield useful summary text.

Q.06#

Can I exclude certain newsletters from my digest?

Yes! Pro users can create sender filters to control exactly which newsletters appear in each digest. You can also suppress specific senders entirely if you want to keep them but not include them in any digest.

Q.07#

Does Readless support RSS feeds?

Yes! Pro users can add RSS feed URLs directly to their digest schedules. RSS content is summarized by AI and included alongside your newsletters in the same digest. This lets you consolidate newsletters and RSS sources into one daily read.

Q.08#

Does Readless work with Substack?

Connect a Substack handle or publication URL to receive the content available through its public feed. A connection does not unlock paid posts. To summarize paid issues, forward emails you receive under your own publisher subscription.

Q.09#

How does Readless handle the same story showing up in multiple newsletters?

Pro keeps individual source summaries. Hot Topics can highlight a specific story covered by at least two distinct senders; it does not replace those summaries with one merged entry. Max adds Synthesis, an optional thematic briefing with source references.

Q.10#

What is the Synthesis editorial briefing?

Synthesis is an optional Max style that connects substantive content into a thematic narrative with source references. Pro uses Concise or Detailed source summaries. AI can miss or misstate information in either format, so verify important claims in the originals.

Q.11#

Can I control the tone and focus of my digests?

Yes, on Max. Custom summary instructions let you tell Readless how to write every digest. Set the voice, ask it to lead with a particular angle, keep certain sections short, or focus on what matters to you. You get up to 2,000 characters per schedule, and they apply to every digest that schedule sends.

Pricing & Billing

Q.01#

What's included in the free trial?

Eligible new accounts can try Pro for 7 days. A card is required; cancel before the trial ends to avoid a charge. Pro is $4.90/month after the trial. Max is an optional $9/month upgrade. Pro includes up to 3 schedules, sender filters, and Concise or Detailed summaries.

Q.02#

What's the difference between Pro and Max?

Pro ($4.90/month) includes up to 3 schedules, Concise and Detailed source summaries, Hot Topics, and newsletter/RSS/Substack intake subject to source access. Max ($9/month) raises the limit to 8 and adds Synthesis and custom instructions. Eligible new accounts can start with a 7-day Pro trial; a card is required.

Q.03#

Can I change plans anytime?

Yes! You can upgrade or downgrade at any time from your account settings. Upgrading from Pro to Max takes effect immediately, and the billing difference is prorated. Downgrading from Max to Pro takes effect at the end of your current billing period. During the 7-day Pro trial, upgrading to Max unlocks it right away with no immediate charge — Max billing begins when the trial ends.

Q.04#

What happens if I cancel?

If you cancel, you'll retain access to your plan's features until the end of your current billing period. After that, your digests will stop, but your account and newsletter data remain accessible. You can reactivate anytime to resume your digests.

Q.05#

Do you offer refunds?

Fees are non-refundable except where required by law. Review the terms before starting a trial or subscribing, and contact support with billing questions.

Q.06#

Is there a discount for annual billing?

Readless currently offers monthly billing. There is no annual plan to purchase.

Privacy & Security

Q.01#

Is my data safe?

Readless processes content through service providers, including AI providers, to operate the service. We do not sell your data. Provider processing, security measures, retention, and deletion are described in the privacy policy; absolute security cannot be guaranteed.

Q.02#

Do you sell my email or data?

Readless does not sell your data. Service providers, including AI providers, process information to operate the service under the privacy policy and their applicable policies.

Q.03#

Can you read my newsletters?

AI providers process newsletter content to generate summaries. Authorized service administration or support may require access. See the privacy policy for details.

Q.04#

How long do you keep my newsletters?

We retain newsletter content and account data as needed to provide the service, as described in the privacy policy. Contact support with retention or deletion requests.

Q.05#

What happens to my data if I cancel?

Canceling a subscription does not delete your account. Request account deletion separately; the privacy policy explains retention for legal or legitimate business needs.

Technical

Q.01#

What email providers does Readless work with?

You can forward newsletters from an email service that supports forwarding, or subscribe with your Readless address. Delivery depends on your provider, forwarding settings, and any publisher restrictions.

Q.02#

Can I integrate Readless with other tools?

Readless supports newsletter email, Substack feeds, and RSS feeds in scheduled digests. Contact support about a specific source or integration.

Q.03#

Is there a mobile app?

Readless is a web application with a responsive dashboard. Digests arrive by email and can be read in your email app.

Q.04#

How do I update my delivery email address?

Update your delivery address in account settings and complete email verification. Check your schedule and the next delivery after the change.

Q.05#

What if a newsletter doesn't get processed?

Check that the issue reached your Readless address, that the source is included in the schedule, and that the issue contains accessible text. Review recent processing status and contact support with the affected issue if it remains missing.

Q.06#

Which newsletter platforms does Readless work with?

Readless summarizes received newsletter text and content accessible through connected RSS or Substack feeds. Access, format, and processing limits apply; a feed connection does not bypass publisher paywalls.

Still Have Questions?

Eligible new accounts can try Pro for 7 days. A card is required; cancel before the trial ends to avoid a charge. Pro is $4.90/month after the trial. Max is an optional $9/month upgrade.

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